How to open a Support Ticket
For any communication with the technical support, Triplogik uses a support portal.
This allows to track all your requests and solutions in one place for our team to better help you.
HOW TO OPEN A TICKET FOR THE FIRST TIME ?
From the Triplogik website, go to the Support section and select REQUEST ASSISTANCE HERE
SELECT ONE OF THE OPTIONS ; LOGIN OR SIGN UP.
If you have used the support system before.
- Select "Connect to your profile"
If you have never opened a ticket, or dont remember.
- Select "Create a new profile"
Create a new profile
Enter your name and email
Enter your support portal credentials
If you dont remember your password , click on "forget Password"
If your email is already regitered, select the "Login" option as you already have a profile
IMPORTANT NOTE ABOUT LOGIN :
The support system does not use the same user and password
as your default TripLogik Manager software.
If this is your first request for support, you must first register.
The support portal is a central point where all your requests, solutions and communications with our team are found.
This allows us to assist you efficiently and ensures a continuity in your requests.
If you have already opened a ticket, reuse the email you signed up with.
you can reset your password with the "Forgot Password" feature
TAKE NOTE:
- An activation email will be sent to you.
- Make sure your system does not block our emails and check in your spam group ( spam)
- If you use a web email, such as Gmail, check trough your web interface as spam will not get transfered to external email client like outlook
Upon registration, if the name already exists, click Login and follow the normal login instructions
Login
Description of the portal interface
Reset password of the support portal
Once you are logged into the portal, under your profile, all active tickets will be included.
You can;
- Consult the open tickets from the list of open tickets
- Click on an open ticket to consult replies or add more information
- Open a new ticket for a different topic
- Modify your profile information to make it easyer for us to contat you via other platform, like remote support ot phone.
CHECK YOUR SPAM BOX !!
IF THE EMAIL DOES NOT SEEM TO ARRIVE, PLEASE CHECK IF IT WAS NOT SENT TO YOUR SPAM BOX.
Password change Email and confirmation
If you lost your password , or dont remember, click on the Forgot Password in the login screen. Enter your profile email .
Error message CAUTION
If you request a lost password and you receive the following message...
The email you are trying to use does not exist or it has been added to a SPAM list and can no longer be used.
Please create a new profile or use another email
IMPORTANT: The support site does not use your User name and password of the TripLogik Application
This is a different system that has no link to your Application credentials.
EMAIL RETURN... confirmation required
If your password request is accepted, you will receive an email like this. ( always check in your spam box if you cant find it)
Open the email and Click on the link to reset your password
Horaire
Lundi vendredi | 9h à 17h
Samedi - Dimanche | Fermé
Monday to Friday | 9am to 5pm
Saturday and Sunday | Closed
Triplogik
Case postale 70012
Laval, Quebec H7R 5Z2
Canada
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