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WARRANTY

This applies to dealings with TripLogik only, please see distributor’s web site for more local information.

WHO IS COVERED?
Only the original purchaser of the TripLogik TL1000 device is covered.

WHAT IS THE WARRANTY PERIOD?
The warranty begins on the date you purchased the TripLogik TL1000 product and lasts for one year.When the warranty on the original product expires, the warranty on any replacement product also expires.

WHAT IS EXCLUDED?
Your warranty does not cover:Product damage caused by normal wear and tear.Product damage caused by tampering, misuse, accident, abuse, neglect, improper installation, misapplication, failure to adhere to the maximum and minimum ratings, alteration of any kind, disaster, or defects due to repairs or modifications made by anyone other than Carbon14 Innovations/Triplogik or an authorized service representative of TripLogik. The physical damage of any nature whatsoever incurred to the Product, including any opening or attempted opening of the Product. Reception problems due to inappropriate mounting, loss of mapping services due to lack of 3rd party services. This Limited Warranty constitutes the final, complete and exclusive statement of warranty terms, and no other person or entity is authorized to make any other warranties or representations on behalf of Carbon14 Innovations Inc / TripLogik

WHAT IS THE LIMITATION OF LIABILITY?
The Limited Warranty is for the benefit of the original purchaser who first enables the TL1000 product and shall not create or evidence any right in any third party.

THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TripLogik/ Triplogik OR ANY RESELLER, DEALER OR DISRIBUTOR BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS WHATSOEVER ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, OR FOR ANY BREACH OF THIS LIMITED WARRANTY OR OTHERWISE, EVEN IF CARBON14 INNOVATIONS INC / TRIPLOGIK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD REASONABLY HAVE BEEN FORESEEN BY CARBON14 INNOVATIONS INC / TRIPLOGIK.

WHAT ARE THE WARRANTY LIMITATIONS? TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARBON14 INNOVATIONS INC/ TRIPLOGIK DISCLAIMS, AND YOU EXPRESSLY WAIVE, ANY AND ALL OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW SHALL BE LIMITED TO THE DURATION OF THE FOREGOING EXPRESS WARRANTY PERIOD.

RMA Conditions and Return Instructions and Return Instructions

RMA Conditions and Return Instructions

Please do not return any product without an RMA number as it will not be accepted and the courier will return it.

Client must agree to the conditions.

  1. Package the product in a  properly protected container ( like the original box) Place the RMA number on the box. The item must be in good condition and should be accompanied by all its parts and accessories ( for list of included parts, please consult appendix A at the end of this document) 
  2. SEND TO :                     
    Triplogik RMA ( your RMA number here)                  
    P.O. Box 70012Laval, QC H7R 5Z2  
    This is a Postal Office Box (PO Box) taking care of returns and warranties. Please verify your courier can deliver to a PO Box.
    we suggest that you use the postal services with tracking. If no postal services are available. please contact us. Full address and phone number MUST be used.
  3. If Duty declaration is needed, declare as “defective return for repair”
  4. Send back the TL1000 and the ODB cable ( big square power cable), USB cable, and accessories.
  5. For your protection, we suggest you properly insure your package and ask for some minimum tracking of delivery. This is at the client’s discretion.
  6. Any lost or returned packages will be the sole responsibility of the sender. Triplogik will not be responsible if the sender uses a wrong address, or if a courier that cannot deliver to the above mentioned address.
  7. Please note that customers are responsible for expenses on returns of articles.
  8. Triplogik will be responsible for expenses to ship back replacements or repaired units by accelerated mail services if under warranty. 
  9. If this is a return for refund, all the parts need to be returned in order to get a full refund. Triplogik reserves the right to return units to the customers if there are missing parts or deduct the value of the missing parts from the total to be refunded, using the full retail value of the parts missing.
  10. RMA for return must be sent within 10 days of the date it was issued.  Customer not returning the product within this 10 day period, will have their RMA cancelled and return will no longer be possible. The date used will be the postmark on the shipping way-bill. Please note slow shipping will not penalize the customer.
  11. RMA for returns will be granted only according to the sales and refund policy if within the 30 day trial period.
  12. Failure to comply with any of the above may void the RMA
  13. By reading and using this RMA number, the client understands, agrees and accept the RMA conditions.

Appendix A
Every box is weighted at the factory to ensure there are never any missing item

Part included in every box are

  1. TL1000 mileage logger
  2. OBD power supply
  3. USB cable
  4. Sticky pad  ( not required if it was used)

Please note that any product return or communication to this addresse without a valid RMA will not be accepted and returned to sender. 

 

NOTE This applies to dealings with TripLogik only. 
Important : TripLogik does not collect or store any financial information! 

This privacy policy sets out how TripLogik incuses and protects any information that you give Carbon14 Innovations inc when you use this website. 

TripLogik is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. TripLogik may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2017. 

What we collect 
We may collect the following information: 
• Name and job title 
• Contact information including email address 
• Demographic information such as postcode,
• Other information relevant to customer surveys and/or offers 

•What we do with the information we gather 
• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 
TripLogik does not collect or store any Credit card details or any other financial information Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, youshould note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us atWe will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please E-mail us at If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy Policy