How to open a Support Ticket

For any communication with the technical support, Triplogik uses a ticket service.
This allows you to track all your requests and solutions in one place.

 

HOW TO OPEN A TICKET ? 
 
From the Triplogik website, go to the Support section and select Open a support ticket here
  


We do not offer email support as it is impossible to do effective follow-up within a team.

Phone support is on a call back basis with remote support for clients under warranty or with VIP support option.

SELECT ONE OF THE OPTIONS ;  LOGIN OR SIGN UP. 

If you have used the support system before.

  • Select "Login" and use your support credentials 


If you have never opened a ticket. 

  • You need to signup to create a new support user profile

If you have used the support system before.

  • Select "Login" and use your support credentials 


If you have never opened a ticket. 

  • You need to signup to create a new support user profile

Sign up 

  • Enter your support site credentials
  • Click on forget Password if you dont remember the password you used

IMPORTANT NOTE ABOUT LOGIN :
 The support site does not use the same user name and password as the TripLogik Application
This is a different system that has no link to your Application credentials.

Login

Support Ticket interface 

Reset password (to log in ticket system)

Once in the ticket system, under your profile, all active tickets will be included.

You can;

  • Consult the open tickets 
  • Create a new ticket for a different topic
  • Modify your profile information

CHECK YOUR SPAM BOX !!

IF THE EMAIL DOES NOT SEEM TO ARRIVE, PLEASE CHECK IF IT WAS NOT SENT TO YOUR SPAM BOX.

 

Password change Email and confirmation
If you lost your password , or dont remember, click on the Forgot Password in the login screen. Enter your profile email . 

Error message CAUTION

If you request a lost password and you receive the following message...

 

 

The email you are trying to use does not exist or it has been added to a SPAM list and can no longer be used. 

Please create a new profile or use another email

IMPORTANT: The support site does not use your User name and password of the TripLogik Application
This is a different system that has no link to your Application credentials.

 

EMAIL RETURN...  confirmation required 
 If your password request is accepted, you will receive an email like this. ( always check in your spam box if you cant find it)
Open the email and Click on the link to reset your password