Welcome to https://triplogik.ca/boutique (hereafter: the “Site”)

We kindly ask you to take read the following terms and conditions, which are binding on you ( the client) and the Merchant. In addition, you hereby agree to the method of electronic communication with the Merchant for all your exchanges and that they meet all the requirements of a written communication.

We reserve the sole discretion to refuse to serve you, cancel an order, close your account, remove or change the content of the Site, or cancel an order whether or not you have complied with these Terms and Conditions.

If you encounter problems with an order, contact us as soon as possible at info@triplogik.com

Innovations Carbon14 Inc (Hereinafter: the “Merchant”)
155 boulevard de L’Avenir
Laval Quebec H7S2N5 Canada
info@triplogik.com

Customs fees and local taxes

Import fees
Innovation Carbon14 invoices the product and applicable taxes for deliveries within Canada. If the product is imported into a different country , the customer is responsible for any customs clearance, tariff, local taxes or other local charges. Innovation Carbon14 is not responsible for these fees and does not include them in its invoice. Charges may include , but are not limited to, local VAT, local tariffs, import fees, brokering by the shipping company, or a third party mandated by the shipping company.

Fees charged to the client by their credit card company. 
Some credit card companies charge customers for cross-border purchases. These fees are usually added, without details, by the credit card company. Innovation Carbon14 is not responsible for these fees and does not receive any of them. For more information, contact your credit card company. 

Currency
This website uses Canadian dollars currency only.

Confidentiality of personal information

Please see our Privacy Policy available at the footer of our site for information on how we collect, share and manage your personal information.

The products and services offered are intended to be sold to adults who have reached majority at your place of residence, 18 years old in the province of Quebec. By using the Merchant Site you represent and warrant that you are of the age of majority in your place of residence.

 

Accuracy of information

Accuracy of information
We do everything in our power to ensure that all information on our Site is accurate, but we cannot guarantee this fact. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise stated, prices are in Canadian currency.

The products offered on our Site as well as the dates of the offers, prices and availabilities, characteristics and technical specifications of these products are subject to review and change without notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered due to a situation beyond our control. We will then cancel the order and refund the amounts paid in return, if this is the case.

Your only recourse in case of non-compliance with the description of a product is to return it in its original packaging for refund, in accordance with the refund provisions that apply below.

Registration and Password
You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and truthful information and to keep this information up-to-date at all times.

You agree to protect the privacy of your username and password as well as access to your computer, so that no one else uses it. You are responsible for all transactions in your account using this information. You will be required to notify us immediately of any unauthorized use of your username and password and any security breaches that you are aware of within forty-eight (48) hours of becoming aware of such a situation.

Registration and Password
You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and truthful information and to keep this information up-to-date at all times.

You agree to protect the privacy of your username and password as well as access to your computer, so that no one else uses it. You are responsible for all transactions in your account using this information. You will be required to notify us immediately of any unauthorized use of your username and password and any security breaches that you are aware of within forty-eight (48) hours of becoming aware of such a situation.

Applicable laws
These terms and conditions are governed by the laws of the province or state of Quebec or the country of Canada applicable to it. In addition, any legal action against the Merchant must be brought before the judicial district in which the City of Laval is located.

Ordering errors
In the event that you believe that an error has occurred during the placing of an order, we invite you to inform us without delay, but no later than within 48 hours of its discovery by sending us a message to the following address: info@triplogik.com and indicating in sufficient detail the error that was made.

 

Delivery and returns
Unless you have chosen a specific carrier and delivery time during the transaction for which additional charges may apply, the mode of delivery and the name of the carrier will be determined by the Merchant and our usual delivery times in your territory are as follows:  4 days

We undertake to deliver your purchases to you within a reasonable time subject to the availability of the carriers used by the sender, who are solely responsible for the delivery of the products or services purchased.

The risk of loss and ownership of the goods or services purchased are transferred to you at the time the goods are handed over to the carrier or if the goods cross an international border, this risk is transferred to you after customs clearance.

Cancellation of Exchange, Cancellation, Return, Exchange or Refund Policy
Cancellations of compliant and error-free orders are not permitted.

Exchanges are not allowed.

You can ask for a refund of an item that does not suit you. In this case, you must inform us of the problem that affects your product within forty-eight hours of receiving it from our customer service and obtain an exchange authorization. Thereafter, you must, if required by the Merchant, ship the property to the address of the distributor, in order to obtain a refund.

Except as otherwise provided herein, your request (refund) (exchange) (exchange/refund) must be received no later than days after the date of purchase.

In all cases where a return of goods is required by the Merchant, the right of ownership of returned goods shall be transferred to him only when it has been received by him in his physical place of business.

Limitation of liability
MERCHANT SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OR MISUSE OF THE SITE OR FOR THE PURCHASE OF GOODS ON THE SITE, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFIT, THE USE OF DATA OR OTHER INTANGIBLES, EVEN IF THE MERCHANT HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGE.

Copyright
The copyright and Trademarks contained in the information published on the Site are protected by the laws relating to intellectual property and are made available on the Site by the granting of a specific license in this regard.

In accordance with applicable intellectual property laws, the use, display or display of any trademark is prohibited, copyright or any other protected work available on the Site for any reason other than to proceed with the sale of these products and services without the right to sub-license to third parties. The owners of the trademarks appearing on the Site retain all rights not expressly granted in these Terms and Conditions.

If you have reason to believe that violations of the terms and conditions have been committed or if your work has been copied or is exploited on our Site in a manner that infringes your intellectual property rights, please inform us as soon as possible by sending us a message to the following address: info@triplogik.com indicating in sufficient detail the breach that has been committed.